Starbound Reading

Enrolment, payment and policies

The practical terms, in plain words.

What happens after you enquire, how payment works, and what Starbound commits to — and asks of you — once a reader has a place.

  1. Enrolment and payment

    Secure enrolment and payment options are provided only after Starbound confirms the reader’s programme or placement. Available plans may include once-off, termly and monthly payments. Payment methods may include card, EFT, instant EFT, debit order, PayShap and one mobile option.

  2. Media consent

    Media permission is optional and separated into website photographs, social media, printed materials, video/audio and parent testimonials. Declining consent does not affect participation.

    A child’s first name may appear with a testimonial only where the parent or guardian has approved the exact testimonial, name and attribution in writing. We do not publish a child’s surname. Parent or family attribution also follows the contributor’s written approval, and consent may be withdrawn.

  3. School holidays

    Any classes, workshops or support offered during school holidays will be communicated separately and remain entirely at Starbound Reading’s discretion.

  4. Withdrawal

    Every child is encouraged to complete the full programme for the year. Starbound requires one calendar month’s written notice to withdraw from a programme or recurring service, subject always to any shorter statutory notice period that applies. The account holder remains responsible for services provided and amounts due up to the effective cancellation date. Any refund or reasonable cancellation charge will be calculated in accordance with applicable consumer law.

  5. Rescheduling individual sessions

    At least 48 hours’ notice is required when requesting to reschedule an individual session. Starbound will make every reasonable effort to offer an alternative time, subject to availability. If the learner cannot attend and no alternative arrangement has been agreed, the account holder remains responsible for the fee because the original timeslot was reserved for that learner.

  6. Missed group classes

    Group-session fees remain payable when an enrolled learner is absent. Individual make-up sessions are not provided for missed group classes.

  7. Starbound cancellations

    If Starbound cancels a scheduled class, a replacement session will be arranged.

  8. Results

    Progress varies by learner. Starbound cannot guarantee a specific outcome or rate of progress.

What happens next

Placement is confirmed before any payment is requested.

Starbound considers the reader’s needs, programme, group, venue and available placement before confirming enrolment. Secure enrolment and payment options are provided only after that confirmation.

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